Why buy from us?
  • Strong, healthy plants that are well acclimatised before sale
  • Variety of rare aroids and special houseplants
  • Our plants are imported only from high quality nurseries
  • Great customer service and excellent quality plants are our priority
  • We deal with the hassle of importation, you enjoy headache-free plants delivered straight to your doorstep!
  • We offer a 10-day refund and return guarantee!
Why doesn’t the plant I received look exactly like the plant on the website?

Unless specified, all images are representations of the general size and condition that you will receive. Plants are naturally variable and no two are identical. If you are unhappy with the plant you received, please contact us.

Why are rare plants so expensive in the EU?

While it can be tempting to purchase plants from abroad because they seem cheap, it is very complicated and expensive to import plants into to the UK. Importation is regulated and subject to fees, tax and duty, meaning that phytosanitary certification, registration as an importer and pre-notification of customs is required as well as the payment of fees such as a minimum plant inspection fee of £182, paperwork checks, expensive shipping, VAT and customs duty. For this reason, it is not feasible for an individual to import plants from abroad into the EU. Imported plants also often arrive dead, damaged or in such a state of shock that they decline and die as a result of shipping or customs delays or bad handling. As a seller, we are here to deal with the hard part of importation and acclimatisation and provide you with quality, stress-free plants! We acclimatise plants for as long as necessary, the absolute minimum for healthy plants that arrive with no damage is a period of one month and some plants stay with us for 6+ months if they arrive in bad shape. This is to ensure that the plants you receive are vigorous and ready for life in your home or greenhouse.  

How can I contact you?

Please email us at info@raroid.co.uk for general enquiries or orders@raroid.co.uk for order questions, issues and returns and make sure to quote your order number if you are discussing an existing order. Please note that we do not accept questions related to orders on social media as it is impossible to keep track of orders that way.

Can I return plants?

Yes you can, please see the Shipping & Returns page for more info!

Can I pre-order a plant?

Unfortunately, pre-orders are not available at this time, if you would like to remain up-to-date on our stock, please subscribe to our email list and follow us on social media!