Please follow our care guide to help keep your new plant in good condition. Please note that you must adhere to this guide in order to be eligible for a refund or return in the unlikely event that you are unhappy with your order. Please see our shipping and returns page for more details.
Unpack the plant fully immediately upon receipt and place it in an area of medium to bright indirect light – no direct sun, this can burn the leaves! The plant should be in an area of high humidity (60% or higher) to help it acclimatise, and certain species (for example, cuttings, sensitive species and genera such as anthurium or philodendron) will benefit from even higher humidity.
Please note that shipping stress may not be immediately apparent but the plant still requires time to recover even if it looks fine. Some plants may arrive with droopy leaves, especially if they have spent a long time in the post. This is normal and the plants will recover over the course of the next few days. In this context, drooping does not necessarily equate to thirst so only water if the substrate is dry.
Do not disturb the roots in any way for a minimum of the first two weeks and don’t cut the plant, just leave it in peace to recover. Only water if necessary, for most species the substrate should be kept lightly moist while ensuring that the plant is not left sitting in water. Do not compress the substrate, especially if the plant is potted in sphagnum moss, since this can suffocate the roots and cause rot.
If you adhere to this advice, we provide a guarantee period of 10 days where we will refund or replace your plant if it is severely damaged or dead. If you have a problem with your order, please email us at firstname.lastname@example.org with pictures and a description of the issue as well as your order number. In order to qualify for a refund or replacement (subject to availability), you must return the plant in its original pot and substrate. We reserve the right to determine if the care provided was appropriate.