Privacy Policy

By continuing to use our website, you are agreeing to our privacy policy. Your privacy is important to us and we will only collect personal information that is required to provide our service and process your orders. We collect and store information in a fair and lawful manner and only retain it for as long as necessary to provide our services to you. The data is encrypted and stored in a secure database to prevent theft or unauthorised access and no personal information is shared with third parties.

Our site uses cookies to collects information such as browser type, operating system, your Internet service provider, and pages visited on the site. None of this information identifies you personally and the data is collected solely in order to improve our services.

We reserve the right to modify our privacy policy at any time and with immediate effect without prior notification.

Terms of Use

By using our website, you are agreeing to our terms of use.

Prices are subject to change without notice and we reserve the right to discontinue a service or product without warning.

We aim to provide great customer service and are happy to assist you with your order. If your plant arrives in bad condition you may be able to claim a refund or replacement. We do not accept returns for normal shipping damage such as minor creases in the leaves, slight drooping from shipping shock, minor yellowing or loss of a small amount of foliage since this may occur due to courier mishandling and the plant can recover quickly. However, if your plant arrives severely damaged or dead, we will be happy to replace or refund it.

You may return the plant to us within 10 days of receipt provided the plant has not been removed from the original pot or medium, nor cut or modified in any way. The plant must be returned in the original pot and substrate for a full refund. Failure to adhere to this will void our guarantee.

We reserve the right to refuse service at any time for any reason.